Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 calendar days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return:

The return request must be submitted within 14 calendar days of receiving the product.
The item must be unused and in the same condition as received.
The item must be returned with its original packaging and accessories, where applicable.
Proof of purchase may be required.

Items that do not meet these conditions may not be eligible for a refund.

How to Return an Item

Before sending anything back, please contact our customer service team to request a return authorization and return address.

Once your return request is approved:

Pack the item securely, preferably using the original packaging.
Ship the package to the return address provided by our customer service team.
Keep your shipping receipt and tracking information until your refund has been completed.

Please do not send your return to the sender's address on the original package unless instructed by our customer service team.

Return Shipping Costs

If the return is due to a change of mind, incorrect selection, or another reason not caused by us, the customer is responsible for the return shipping cost. The exact cost depends on the shipping carrier and service selected by the customer.

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost.

Refunds

Once we receive your returned item, we will inspect it and process your refund if it meets our return requirements.

Please allow up to 14 days after we receive the returned item for the refund to be processed.

Once your refund is issued, the funds will be returned to your original payment method. Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

You will receive an email notification once your refund has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos or videos showing the damage, defect, or incorrect item

After reviewing the information, we may offer a replacement, exchange, or full refund as appropriate. You will not be responsible for return shipping costs when the issue is caused by our error or the item arrives damaged or defective.

Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods
Intimate or personal-care items
Gift cards
Customized or personalized products
Digital products

Additional product-specific exclusions may apply and will be stated on the relevant product page.

Questions

If you have any questions about our Return & Refund Policy, please contact our customer service team through our Support Center. We will be happy to assist you.